Shipping policy

SHIPPING POLICY – NURO PERFORMANCE (AUSTRALIA)

This Shipping Policy applies to all orders delivered within Australia. By placing an order with Nuro Performance, you agree to the following shipping terms.

1. SHIPPING METHODS
   We ship all orders using various couriers that may include:
   
   - Australia Post Standard/Express
   - Couriers Please
   - Aramex Australia
   
   These are subject to product type & shipping time comparisons. 

2. PROCESSING TIMES
   Orders are typically processed within 0–2 business days after payment is received. Orders are not processed on weekends or public holidays. During peak periods or sales events, processing times may be slightly extended.
   

3. SHIPPING COSTS
   Shipping is free for all our items at this current time ( 25/04/26) but may change in the future.

4. TRACKING
   All orders include tracking. Tracking details will be emailed once your order has been dispatched. It is the customer’s responsibility to monitor tracking updates.

5. INCORRECT ADDRESS
   Customers are responsible for providing accurate shipping details. Nuro Performance is not responsible for delays or losses caused by incorrect or incomplete address information. If a parcel is returned due to incorrect details, additional shipping fees may apply for redelivery.

6. DELAYS
   Nuro Performance is not responsible for delays caused by couriers, weather events, public holidays, or peak seasonal demand.

7. LOST OR DAMAGED PARCELS
   If your parcel arrives damaged, you must contact us within 48 hours of delivery and provide clear photos of the item and packaging. If a parcel is lost in transit, we will lodge an investigation with our couriers.

8. AUTHORITY TO LEAVE
   If Authority to Leave (ATL) is selected, Nuro Performance is not responsible for parcels that are lost or stolen after delivery confirmation.

9. CONTACT INFORMATION
   For shipping enquiries, please contact:
   Nuro Performance
   Email: info@nuroperformance.com